State Farm® Insurance Agent Derek Leathers

"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you and your wife had a positive experience with Derek and our team. Our goal is always to make the insurance process as smooth and transparent as possible, and it’s wonderful to know that we achieved that for you. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future or have any questions, don’t hesitate to reach out to Derek Leathers State Farm."

"Thank you so much for your wonderful review! We are delighted to hear about your positive experience with Derek and our team. Our priority is to provide exceptional service and ensure our clients feel informed and confident in their insurance choices. Derek Leathers State Farm truly embodies our commitment to going above and beyond for our clients, and it’s rewarding to know that our efforts made a difference for you. We appreciate your recognition of our attentiveness and dedication—qualities we strive to uphold in every client interaction. Your recommendation means the world to us, and we’re grateful for the trust you’ve placed in us for your insurance needs. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your kind words!"

"Thank you for taking the time to share your feedback. I genuinely apologize for the frustration you've experienced regarding the processing delays and your interactions with my office. Your concerns have been addressed, and I worked additional hours this weekend to make sure your needs are being handled from our corporate processing team for your PIP changes. Those changes were completed by my office when you requested, and I have never lied or cheated you on coverages. I understand how important timely communication is, especially when it comes to your insurance needs. I want to assure you that I have always aimed to provide clear and honest information regarding your policies. I regret that you felt misled and that our conversations did not meet your expectations. I also acknowledge that the situation has been stressful, and I appreciate your patience as we work through these challenges. If you are open to it, I would like to discuss your concerns further to ensure we address any misunderstandings and find a resolution that works for you. Your satisfaction is important to me, and I appreciate the opportunity to make things right. Thank you for being a valued customer of State Farm for many years. I hope we can turn this experience around and continue to support you moving forward."

"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Derek Leathers State Farm Agency. It's our priority to provide helpful support and answer all your questions, so it's wonderful to know that we made a difference for you. We're also glad we could help you save money! If you ever need anything else, please don’t hesitate to reach out. We appreciate your support!"

"Thank you so much for your wonderful review! We're thrilled to hear that Stephen provided you with exceptional service. He truly is a gem, and we're lucky to have him on our team. Your kind words motivate us to keep delivering the best possible experience for our clients. If you need anything else, don’t hesitate to reach out!"

"Thank you for the recommendation. Happy to help! "

"Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our customer service team and that you found the transition smooth and informative. Our goal is to ensure that our clients fully understand the benefits and advantages of the policies we offer, and it’s wonderful to know that we achieved that for you. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any more questions or need assistance, please don’t hesitate to reach out!"

"Thank you for the amazing review! I'm so glad to hear you feel supported and find our pricing fair. Your satisfaction means everything to us! If you ever need anything, just reach out to Derek Leathers State Farm."

"We are happy to help and glad everything worked out. Thank you, Michael! "

"Thank you so much Kari! I have loved working with you!"

"We are so happy you had a great experience with Derek Leathers State Farm agency. We appreciate you!"

"Thank you so much for the review! It was great speaking with you and getting the right plan in place for you. We appreciate you!"

"Thank you Jayson! It was a pleasure speaking with you. We are happy to help! Welcome to the Derek Leathers Insurance Agency! "

"Thank you, Austin! I am glad we can be of service to you. Welcome!"

"Thank you so much for taking the time to share your positive experience with our insurance agent. We are thrilled to hear that she provided you with excellent service and made sure you were aware of all our offers and deals. We strive to create pleasant and respectful environment for our customers, and it's wonderful to know that your agent was able to meet those expectations. Your kind words are greatly appreciated, and we'll make sure to pass on your feedback to Heather. We are grateful to have you as a valued customer, and we look forward to continuing to provide you with the best insurance solutions that work for you. "

"Thank you so much! Im so happy to help you! Welcome to the agency family!"

"Thank you for taking the time to share your experience with our agency. We appreciate your feedback and apologize for any inconvenience caused during your interactions with our office. We understand that your preference was to have more direct and in-person communication with your insurance agent, and we apologize if the phone-based interactions did not meet your expectations. We strive to provide personalized and convenient service to all our clients, and we apologize if we fell short in your case. Regarding the issue with your policy options, we apologize for any confusion caused. Our intention was to provide you with the necessary information and options to address your situation, and we regret if this was not adequately communicated to you during the phone conversations. We apologize for any frustration caused by the need for follow-up calls. For clarification, insurance companies will need to qualify you for discounts and coverages and receive your approval prior to placing them on your policy without your permission. All auto policies come with above average discounts you qualify for, but anymore not standard discounts, we would of course need to discuss with you. Hope that clarifies your statement. We appreciate your suggestion to reduce your policy without the need for additional conversations. We understand your time is valuable, and we will take this feedback into consideration to improve our processes and ensure a smoother experience for our clients. Upon review, we are not locating your policy or information serviced by our book of business. If you can reach out to us directly with you concerns, we will then have an ability to locate your account and provide with our excellent service. Our agent's name is also spelled Derek Leathers for clarification. We dont require you pay your policy in full either. Im not sure if the communication was misinterpreted or relayed in this format incorrectly, but would like to resolve this regardless if you seem fit. Thank you again for bringing these concerns to our attention. We value your feedback, and we are committed to continuously improving our service. We are interested more in learning about you and your relationship with our office. If you have any further questions or concerns, please feel free to reach out to us directly."

"Thank you Luke! It was great chatting the other day with you! Thanks for your recommendation!"

"Thank you for the review! Thank you for being a valued customer!"

"Thank you for the review! We appreciate it!"

"We are glad your experience has been positive. We appreciate your review!"

"We appreciate that, Matt! Thank you for the review. It means a lot to us and our potential customers. "

"Thank you very much!"

"Heather is great! Thank you for the recommendation!"

"Thank you! "